Privacy notice
This page explains how we handle the details you share when making a tour request or contacting support. Our goal is simple: help you plan, respond to your questions, and keep your information protected.
What information we collect
When you request a guided experience or message support, you may provide items such as your name, email, phone number, preferred date, group size, and any accessibility notes or questions you want us to consider.
- Contact details used to reply and confirm next steps.
- Request details used to check availability and prepare guidance.
- Optional preferences to tailor communication and planning support.
How we use your information
We use your details to manage your request, provide confirmation and meeting context, and answer questions. We don’t sell your information.
If you opt in to email updates, you can unsubscribe through the link provided in our messages.
Protection
We use reasonable safeguards to help protect personal data from unauthorized access, loss, or misuse.
Your choices
You can review and update your request details by contacting support. For specific data requests, use the support message form and include what you want to change.
Questions about privacy
If you have questions or need assistance regarding your information, contact our support desk. We’ll help as quickly as possible.