Support desk
Whether you’re preparing for check-in, curious about accessibility, or wondering what to bring—send us your question and we’ll point you in the right direction.
Quick help categories
- Availability & dates: confirm the best options for your preferred schedule.
- Meeting guidance: where to go and what to expect at check-in.
- Inclusions & planning: what’s covered and what to bring.
- Accessibility questions: mobility, seating, and other considerations.
If you already submitted a request, include your details in your message so we can respond faster.
Accessibility and special needs
Every experience is different. If your group has accessibility needs, tell us what matters most. We’ll share relevant details and help you decide what will work comfortably.
- Mobility needs and walking comfort
- Seating or hearing/vision considerations
- Stroller or service animal questions
FAQ
Common questions we hear from travelers planning in advance.
Send a support message
We’ll answer your question and share what you need to plan confidently.